Retail Returns

RETAIL RETURNS & EXCHANGES AT MIRACLE MILES

We stand behind every pair of shoes we sell. If you’re not satisfied with your Miracle Miles purchase you can return it or replace it within 30 days.

HOLIDAY RETURN POLICY Orders placed December 1 through December 31 can be returned until January 31, 2018.

We’ll gladly accept unworn or defective merchandise purchased on miraclemiles.co for return or exchange. Our return and exchange policy has been crafted to ensure only the highest level of customer satisfaction, so you can shop freely and without risk.

 

Please note the Miracle Miles guarantee does not cover ordinary wear and tear or damage incurred by improper use or accidents.

 

Below you will find all information pertaining to return processing times, price adjustments & exchanges.

 

If you still have any other questions we can assist you with, please email us at customerservice@miraclemiles.co

Please note: Miracle Miles merchandise purchased at independent boutiques and department stores must be returned to the location where purchased. As Miracle Miles is not directly responsible for these sales, please contact the individual boutique or store for their return policy.

MIRACLEMILES.CO RETURN POLICY

 

For U.S. Orders

 

You have 30 days from the original order date to return any unworn or defective merchandise with a full refund. Refunds are credited in three ways:

  • For a direct product return your payment will be credited back to your original form of payment, with a standard  $5.95 processing fee.  
  • Returns processed for store credit will have the processing fee waived.  Your account will be given a credit for the full amount of your order .

 

You will receive your refund or store credit upon receipt of the product at our warehouse.

 

RETURN INSTRUCTIONS:

 

  • Go to the bottom of this page and click the link for returns.
  • Enter your order number and email address you used to make the purchase and click submit.
  • You will be taken through a returns process and a shipping label will be sent to your email address
  • Print the label and ship your package
  • Shipments must be received within 15 days of the return request.

 

Merchandise must be received at our warehouse within 15 days of receipt of return label. Returns arriving at warehouse more than 15 days past the receipt of a return label may need be processed as a store credit instead of a refund.

 

Please note: Returns received after 30 days from the original order date, a Mi.iM gift card for the value of your return.

 

For International Returns

Please send items back to us at the address below using any trackable shipping method. Once we receive your package, we will promptly process your return. Please be sure that your package is insured and prepaid. We apologize as we cannot accept COD returns.

Please note: your refund will be credited back in US Dollars at the current exchange rate.

 

Return address:

Miracle Miles Direct:

17531 Railroad Street. Ste # i

City of Industry CA 91748



MIRACLEMILES.CO EXCHANGE POLICY

 

For U.S. Orders

 

We do not process exchanges. Our products are in high demand and there is no guarantee we will have the correct item in stock for exchange. We suggest you returning your order for store credit and placing a new order for the desired style and color.


International Exchanges

We are unable to process exchanges for orders shipping internationally. If you have received a defective or incorrect item, please contact customerservice@miraclemiles.co where we will promptly take care of your concern on a case by case basis.

 

When will I be refunded?

Your return will has an expected processing time of 7 to 10 business days.

 

We’ll send a Return Notification e Deemail to notify you once the return has been completed. However, please allow 1-3 business days for refunds to be received to the original form of payment once the return has been processed.

 

Price Adjustments


If you have purchased items that are now on sale, we will gladly offer you a one-time price adjustment if you contact us within 14 days of the original date of shipment.

Please call (626) 965-1289 or Contact us to request a price adjustment.

We do not offer price adjustments on shipping charges.

We’re unable to offer price adjustments for temporary promotions or discounts. Promotions or discounts can’t be applied retroactively to orders placed before the promotion discount was activated. Credits will be applied back to the original form of payment. If you paid with a gift card or egift card, a new gift card or egift card will be issued for the amount of the credit.

Please note: We’re unable to process price adjustments for merchandise purchased at our independent boutiques and department stores.

Starting Your Return With Miraclemiles.co

 

Email Us

National returns can be processed through our return portal below.

International returns are currently processed via email. To start your return with us, please email: customerservice@miraclemiles.co.



Process Your Return

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